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Refund & Return Policy

Shipping:

Shipping charges ₹99 are applicable on all orders below ₹499 across the website.

All orders will take 3-5 working days to be delivered depending on the pin code.

Returns & Exchange:

Products can be returned within 7 days of receiving only if the packs are sealed, not opened or damaged in any way.

Ministry Of Nuts team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed time.

In the unlikely event that your products arrive damaged or missing, you must email us an unboxing video right from opening the outer carton till we see the products, picture of the damaged or missing product with the Bar Code, within 48 hours of receiving your order.

Upon authorization of returns, we will offer you an exchange or refund. You could choose to get a full refund in the form of Ministry of Nuts Digital Pocket Balance or get a refund on your original mode of payment used in which case return shipping charges and a stocking fee might be applicable (Depends on the location).

Items that may have been damaged, defective or sent by error will be fully refunded. Refund will be processed within 7 working days from the date we receive the products back.

We aim to process all returns within one (1) week. If you have any questions about your return, please contact us at +91 7208937609 or write to us at [email protected]

All returns are subject to the discretion of MinistryOfNuts.in

Cancellation Policy:

You cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway.

Refund requests will only be considered post application of ₹100 which are standard Cancellation Charges and in the following cases which will be refunded to the Ministry Of Nuts Digital Pocket.

a. If the buyer does not get the delivery of the ordered products within 15 days if Ministry Of Nuts fails to ship the ordered products.

b. If the shipping location is not serviced by our partner courier companies.

Refund Requests are not acceptable when:

     a. No refund requests will be accepted for damaged products. Damaged products will be exchanged as per our exchange policy.

     b. No Returns will be accepted if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match          his or her expectations.

     c. Incorrect or insufficient address or contact numbers mentioned by the customer

     d. Non-availability of recipient at the mentioned address and/or premises

     e. Refusal to accept products

     f. Delivered at the place/to the person specifically mentioned by the customer other than the customer himself.

     g. Force majeure event

     h. In case the product has undergone any tampering by the customer